FAQ: Why can some parents not see an archived report in the Parent Portal?
To review existing archived reports, you need Registrar Read, Registrar Full, or ArchivalReports Read. To archive or re-archive reports from the student list, you need Archiving Full.

If some parents cannot see an archived report in the Parent Portal, review the following items:
  • Navigate to Admin > Maintenance > Official Reports, or open the student record and review Progress PDF, Report Cards PDF, or Transcripts PDF.
  • Confirm that the report has an Available Date.
  • Confirm that the Available Date has already passed.
  • Confirm that the Available Date is correct for your school’s time zone in Application Setup (CMS/Website).
  • Review the Household saved on the archived report. Archived reports are generated for qualifying primary households. If a student has multiple send mail households, each qualifying household receives its own copy.
  • If the student had an academic hold or financial hold, confirm whether the report was intentionally archived with a later Available Date.
  • If grades, comments, or an incomplete changed after the report was first archived, re-archive the report using Overwrite.
  • Confirm that the parent is checking the Student area of the Parent Portal, where archived report cards and transcripts are displayed for download.
Note: If no Available Date is specified, the report will not be available for download on the CMS Parent Portal.

Note: The Available Date uses the time zone configured in Application Setup (CMS/Website).

Note: If you need to release a report later, you can archive it first and update the Available Date when it should become visible.

Note: If you corrected a report after it was archived, use Overwrite when re-archiving so the updated PDF replaces the existing one.

For more information, review Official Report and Archiving Official Report.

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